We want you to be happy with SDPal. This policy outlines when and how refunds are handled for subscriptions and activation code purchases for both the Chrome extension and web app.
1. Digital Product
SDPal subscriptions and activation codes are digital products that provide immediate access to premium features across the Chrome extension and web app. Because the service is delivered instantly, all sales are generally considered final.
2. Subscriptions (Paddle)
Payments are processed by Paddle, our merchant of record. Paddle handles billing, taxes, and payment processing.
- Cancellation: You can cancel your subscription at any time from your Paddle customer portal. Your Pro access continues until the end of the current billing period.
- Refunds within 7 days: If you subscribed but haven't meaningfully used the service, you may request a full refund within 7 days of your first payment.
- After 7 days: No refunds are issued after 7 days. You can cancel to prevent future charges.
3. Activation Codes
- Unredeemed codes: If you purchased a code but haven't redeemed it, you may request a full refund within 7 days of purchase.
- Redeemed codes: Once a code is redeemed, no refunds are issued.
4. When We Issue Refunds
Regardless of payment method, we will issue a refund in the following cases:
- Service outage: If SDPal experiences a prolonged outage (more than 72 consecutive hours) during your active subscription, you are entitled to a prorated refund for the downtime.
- Duplicate purchase: If you accidentally purchased the same plan twice, we will refund the duplicate charge.
- Technical inability: If SDPal is fundamentally incompatible with your setup and we cannot resolve the issue within 7 days of purchase.
5. When We Do Not Issue Refunds
- After 7 days from purchase (subscriptions) or after code redemption (activation codes).
- If your account is suspended or terminated for violating our Terms & Conditions.
- If you simply changed your mind or no longer wish to use the service.
- For partial unused time on an active subscription (e.g., you used 10 days of a 30-day plan).
- For issues caused by your browser, device, internet connection, or school network restrictions.
6. How to Request a Refund
To request a refund, email us at [email protected] with:
- Your SDPal account email address.
- Your Paddle order number or activation code.
- The reason for your refund request.
We aim to respond to all refund requests within 3 business days. Approved refunds are processed through Paddle and typically appear within 5-10 business days.
7. Chargebacks
If you believe a charge is unauthorized, please contact us first before filing a chargeback with your bank. We are happy to resolve any billing issues directly. Filing a chargeback without contacting us first may result in your account being suspended.
8. Changes to This Policy
We may update this Refund Policy at any time. The "Last updated" date at the top reflects the most recent revision. Changes do not apply retroactively to purchases made before the update.